Questions and problems are resolved at the lowest organizational level nearest to the complaint. School employees are responsible for conferring with their immediate supervisor on questions and concerns. Students and other members of the school district community will confer with a licensed employee and then with the principal on questions and concerns.
If resolution is not possible by any of the above, individuals may bring it to the attention of the superintendent within seven (7) calendar days of their discussion with the principal. If there is no resolution or plan for resolution by the superintendent within seven (7) calendar days of the individual's discussion with the superintendent, the individual may contact a School Board Member. School Board Members do not have direct authority in day-to-day operations. If there is no resolution, the individuals may ask the superintendent to have the question or problem placed on the board agenda pursuant to board policy.
It will first be the responsibility of the administrators to resolve questions and problems raised by the employees and the students they supervise and by other members of the school district community.
Legal Reference: Iowa Code § 279.8.
Cross Reference: 213 Public Participation in Board Meetings
213.1R1General Complaints by Citizens
401.4 Employee Complaints
502.4 Student Complaints and Grievances
504.3 Student Publications
Approved 1-24-03 Reviewed 1-15-07, 3-27-12, 11-27-17 Revised 7-22-19